Clinical Results
The Results of our Care Model
At Bay State Physical Therapy we strive to ensure that we are delivering the quality of care and patient experience that our patients and communities deserve. We’re committed to delivering care that we can be proud of and constantly driving towards improvement.
We hold ourselves accountable and measure our success through patient experience scores and clinical outcomes.
Our current performance metrics include a patient satisfaction score of 9.8 out of 10 and a Net Promoter Score (NPS) of 94. We’re committed to providing industry-leading clinical outcomes to patients, illustrated through our outcomes data, which shows approximately 1.8x improvement in outcomes compared to clinical benchmarks (MCID).
9.8
Average Patient Satisfaction
Score
out of 10 | 8,688 surveys YTD
94
YTD Net Promoter Score
PT industry average: 76
~1.8x
Improvement vs. MCID
Across ODI, NDI, LEFS, QuickDASH
What matters most is how our care philosophy impacts our patients’ care along with their outcomes.
Learn more about our approach to delivering high-quality care:
