We are seeking a full-time Regional Office Manager (ROM) to join our Operations Team. The ROM leads and supports front office operations across multiple clinic locations, fostering a collaborative team environment and delivering a high-quality patient experience aligned with the organization’s core values. This role drives consistency, efficiency, and long-term growth by implementing streamlined processes, training, and performance improvements while partnering with clinic and regional leadership to support team success and advance organizational goals.
Essential Functions
- Lead front offices operations in coordination with Regional Director, Managing Partner and/or Clinic Manager
- Implementation of front office initiatives throughout all locations within the region
- Ensure front office actions align with organizational core values and comply with policies and procedures
- Consistently monitor front desk KPIs, identify opportunities for improvement and implement improvement initiatives
- Conduct onsite process reviews of front desk team, conduct trainings accordingly
- Troubleshoot Raintree issues, develop processes and strategies to eliminate future problems
- Provide input to Clinic Manager, Managing Partners, and Regional Director regarding hiring, terminations, promotions, and performance reviews for regional administrative team
- Partner with Talent Acquisition through all steps of the hiring process for administrative staff, including screening and interview of applicants through signed offer
- Collaborate with other Regional Office Managers to support a unified approach throughout the organization
- Coordinate Onboarding process and conduct training for new front office staff
- Strategize continued training and education for current front office staff in coordination with Clinic Managers, Regional Managers, and Regional Managing Partners
- Lead regional front office staff meetings monthly and quarterly
- Demonstrate excellent customer service both in person and on the telephone
- Coordinate/provide regional coverage for clinics
- Ensure front office adherence to payer requirements for patient registration, verification of insurance eligibility, patient authorization, or any other requirements
- Work collaboratively with Revenue Cycle Management to review financial metrics
- Partner with Operational Excellence and integration team to support new acquisitions and denovos; including but not limited to providing remote and onsite assistance, training and education
- Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.
- Assist with new location opening initiatives (equipment delivery, buildout assistance, training, go-live)
Requirements
- Excellent customer service and verbal/written communication skills
- Three to five years’ customer-service related experience in a professional setting
- Previous experience with front office operations, preferred in a Physical Therapy setting
- Ability to handle multiple and competing priorities
- Demonstrated sound judgment and complete confidentiality regarding patient’s medical information.
- Self-directed, self-confident; able to work with minimal direction and project a professional appearance
- Knowledge of registration, insurance types and referral process
- Detailed oriented; organized with excellent follow-through skills
- Excellent problem-solving skills
- Able to work independently and a part of a team and exemplify our core values
- Solid understanding of health insurance in relation to Physical Therapy and Chiropractic care
Preferred Qualifications
- College degree preferred or equivalent work experience
- Knowledge of and experience with Raintree EMR
- Experience with MS Office & Teams, specifically Excel & PowerPoint
Cypress Health Partners is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.
