Position Summary
We have an outstanding opportunity for a full-time Front Desk Patient Coordinator to work in our Dimock Street, Boston clinic. Under direct supervision, the Front Desk Patient Coordinator plays an important role in providing superior customer service to patients for our network of Physical Therapy and Chiropractic clinics. This employee is courteous, friendly, a problem solver acting as an integral member of our team. They are dedicated to delivering excellent customer service and strengthening relationships with our patients.
Hours: Monday-Friday/40 hours per week
Essential Functions
- Retrieves messages from voice mail and forwards to appropriate personnel as needed.
- Able to answer multiple phone lines, determines purpose of callers, and forwards calls to appropriate personnel as needed.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information while keeping PHI secure.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Obtains additional patient information as needed; including updated demographic and insurance information.
- Reviews patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
- Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile, email, or in person with other office locations or office personnel
- Schedules patients for appointments and “re-call” appointments in an efficient and productive manner; including confirming initial evaluations 24 hours prior to the scheduled appointment.
- Verifies patient insurance prior to initial evaluation; including submission of insurance forms to insurance companies as required; initiating referrals; communicating to therapist any insurance restrictions verbally and within patient chart.
- Navigates insurance websites efficiently to gather pertinent patient insurance eligibility and benefits information.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Takes payments for services and products and prepare bank deposits on a daily basis.
- Creates financial arrangements with patients for all treatment.
- Maintains accounts receivable records and places necessary collection calls to patients and insurance companies in a professional manner.
- Data entry of financial transactions and miscellaneous correspondence on computer.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Maintains regular and punctual attendance.
- Complies with all company policies and procedures
- Performs other duties as assigned.
Requirements
- High School diploma or equivalent
- Strong telephone protocol and professional etiquette
- Strong communication skills, verbal and written
- Computer skills, proficient with Windows based software
- Strong problem-solving skills and ability to think quickly, act professionally and work efficiently
- Ability to represent our company in a professional manner
Preferred Qualifications
- Experience working in a physical therapy company preferred
- Previous healthcare administrative support experience
- Knowledge of HIPAA and other regulatory policies
- Knowledge of insurance regulations, policies, and procedures
Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.
